ISO 9001:2008 Certified


The following are the functional areas:

  1. Requirements analysis.
  2. Software development (for different products).
  3. Capacity development.
  4. Informational analysis and use.
  5. Infrastructure management.
  6. Admin, HR and Accounts

Requirements analysis

Requirements analysis is a functional area dealing with user requirements – its understanding, documentation, communicating with development team on one side and with users on the other side. Broadly, the terms of reference of the requirement analysis areas includes:

  1. Standardize requirement gathering process for

    1. A new product

    2. Product enhancement

  2. Estimate requirements work and match available resources keeping priorities in mind.

  3. Manage requirements team.

  4. Maintain coordination with users, and understand and document needs and requirements.

  5. Coordinate with the development team to effectively communicate user requirements.

  6. Develop acceptance tests to accept/reject releases from the Development team based on the requirements .

  7. Conduct internal user acceptance tests and publish results.

  8. Maintain a central repository of documents where all user requirements carried out, standard templates and other relevant material are maintained.

  9. Have a quarterly review of plans, achievements, and what is further required.

Software development

The software development group is responsible for carrying out design, development and systems testing for both new developments and maintenance and bug fixing tasks. Customization is also their responsibility. Their terms of reference will include:

  1. Standardize development process, including defining standards to be used, how program specifications are developed, and how unit testing would be done.

  2. Ensure that all defects found in unit testing are logged.

  3. Gradually improve the capability of development team to achieve

    1. Better design

    2. Efficient coding

    3. Defect free coding

    4. Documentation in code

  4. Coordinate with Oslo / Vietnam team. Develop expertise so that effective communication and cooperation can take place.

  5. Enhance contribution to global core.

  6. Develop expertise on all products in HISP repertoire.

  7. Develop architecture view, so that all products are seen as member of one suite of products.

  8. Version control of products. Control the versions deployed at different states

  9. Have a quarterly review of plans, achievements, and what is further required.

Capacity building

Capacity building area is responsible for both internal capacity development of HISP India team in identified areas, and to carry out capacity building programmes in states, including the offer ing of specialized professional development courses. The terms of reference of this group includes:

  1. The scope includes both HISP internal and external capacity building.

  2. Prepare capacity building plans for both domains (internal and external), along with tangible achievements in the plan period, plus projected budgets, resources required, and sample scenarios.

  3. Professional development courses – design the following 7 core courses which HISP India should specialize in. These courses should be developed in consultation and collaboration with the respective owners of the particular product or service. This includes:

    1. DHIS2 customization

    2. DHIS2 Tracker applications

    3. DHIS2 Mobile implementation

    4. Use of information for action

    5. Data management

    6. Server management

    7. Using GIS for public health analysis

  1. For each of these courses, develop course material, presentation PPTs, hand outs, tests and quizzes. Each of these courses should have a smart and professionally defined brochure, which should be displayed on our website with costs and time. HISP India should be capable of running these courses either in our premises or in State.

  2. Develop internal resource persons who are capable of independently running these courses. Develop a system for certification of our staff in terms of levels and areas of expertise.

  3. Proactively follow up with states to understand their training needs, and be able to customize capacity building offerings to suit their needs.

  4. Develop professional relationships with institutes for furthering capacity building scope.

  5. Learn from global experiences on how our internal capacity building programmes can be strengthened. HISP India website should reflect our continuous upgrading.

  6. Have a quarterly review of plans, achievements, and what is further required.

Information analysis and use

  1. Proactively engage with decision makers and health programme managers to identify information needs, key interventions being carried out which need solid information support.

  2. Study in detail the background and history of what are public health issues in states, and how information analysis and use can help support them to address these issues.

  3. Create standard feedback templates – state to district, and district to state, and ensure that on a monthly basis a basic analysis is carried out for the DHIS 2 using states, and is provided to the decision makers.

  4. When new analysis needs are identified, in coordination with requirements and development these functionalities must be developed, and provided to the states.

  5. Develop a documentation specialist with a strong public health orientation who could support content development for the portal.

  6. The integrated information portal would be the flagship product for this area, and would need to be firstly continuously updated, and secondly, developed for new states.

  7. Have a quarterly review of plans, achievements, and what is further required.

Infrastructure management

This area is responsible for managing all aspects of HISP India internal infrastructure and supporting the infrastructure when required with our clients. The terms of reference of this area would include:

  1. Having an inventory of internal infrastructure – subject to an annual audit.

  2. Develop standard documentation of how this infrastructure should be managed, including aspects of backups, security, standard configurations.

  3. Prepare clear plan for rationalization of all our internal infrastructure, including servers, repositories, bug tracking tools etc – to ensure there is no duplication of resources.

  4. Proactively identify infrastructure support needs of states, and be able to provide preventive care, and not wait for breakdowns and crisis.

  5. Develop inventory of all state infrastructure that we are managing, and ensuring that we slowly move all installations towards these standard installations.

  6. Ensuring high level of security in our internal and external installations.

  7. Develop FAQs for infrastructure support questions which should be then reflected in our website.

  8. Manage all demos on the servers.

  9. Create a resource team capable of providing multi-level support.

  10. Gradually move towards ISO 9001 certification. Create infrastructure management policy document.

  11. Have a quarterly review of plans, achievements, and what is further required.

Admin, HR and Accounts

This functional area deals with the internal admin and support services of HISP India. The terms of reference includes:

  1. Developing consistent policies for HR – and ensuring this is understood and communicated to all internal staff. This would include leaves, NDAs, recruitment, travel, salary structure etc.

  2. HISP India facility management – including inventory of facilities, insurance, lease deeds etc.

  3. Coordination with auditor to see all statutory requirements of reporting are met.

  4. Ensuring salary and other bills are paid on time.

  5. Ensuring outstanding payments are kept at minimum.

  6. Ensuring discipline is maintained in office, including timeliness, prohibiting use of office infrastructure for personal purposes, decency in email communication and general decorum.

  7. File management – ensuring all documents are filed as per classification agreed.

  8. Ensuring all monthly accounts are up to date, and the auditor is regularly doing the routine processing.

  9. Ensuring that FCRA accounts are maintained separately.

  10. Periodic analysis to compare costs and revenues by projects/products/MOUs, and areas for improvement.

  11. Coordinating recruitment and demand for internships.

13th November 2018, HISP
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